Customer Centre:
Terms & Conditions
Sussex Cookers invites you to review our sites terms of use – these govern your use and purchase of products from our Site.

For ease of use, we have tried to present these in plain readable terms and request that you acknowledge both the explicitly defined and implied terms in the spirit of this agreement.

By accessing this site, you acknowledge, understand and agree to be bound by these terms. If you do not agree to these terms then please do not use this site.

Our terms and conditions comply with UK legislation and are designed to ensure that our customers can shop easily and with confidence with

Intellectual Property:

All the contents contained in this site that are copyrighted by Sussex Cookers, or are the property of their respective owners.

The use of third party names, logos and numbers of manufacturers are used for reference purposes only. These are owned or licenced by those third parties.

No part of this website or any of its contents may be reproduced, copied or modified without the prior written consent of the author unless otherwise indicated for stand-alone materials.

© SussexCookers 2019 - All Rights Reserved

Disclaimer of Liability:

In no event shall Sussex Cookers be liable for any damages whatsoever. All customers of this site should ensure that the products are fitted by suitably qualified engineers in compliance with applicable local laws.

Any advice or instruction presented on this site or with products is provided on an "as seen" basis and is only intended to support Qualified Engineers diagnosing faults and installing our products.

In an effort to provide our customers with the most current information, Sussex Cookers will, from time to time, make changes in the contents and the products or services described on this Site.

Sussex Cookers provides a service for customers and engineers to order parts directly. When ordering parts for a job, there is an inherent risk that the parts may not be suitable for your appliance, they could be damaged in transit or they may be superseded in design. As a customer, you accept this risk and Sussex Cookers is not liable for any consequential loss, including those of additional time and materials or loss of business.

Information Submissions Provided By You:

You agree that any material you transmit to this site or otherwise provide to Sussex Cookers shall be and remain Sussex Cookers' property. In addition, you agree that you are prohibited from posting or transmitting to or from this Site any material that is considered offensive or unlawful. You are solely responsible for the content of any comments you make.


We reserve the right to update these Terms from time to time and any changes will be notified to you via a suitable announcement on the Website. It is your responsibility to check for such changes.

Privacy Policy:

We will treat all your personal information as confidential and will only use it in accordance with our Privacy Policy, which can be found in our Customer Centre.

Returns Policy:

All returns will be processed in accordance with our Returns Policy, which can be found in our Customer Centre.


All orders are subject to acceptance and availability. If the goods ordered are not available, you will be notified by e-mail and you will have the option either to wait until the item is available from stock or to cancel your order.

Any orders placed by you will be treated as an offer to purchase the goods or services from us and we have the right to reject such offers at any time.

The conclusion of a contract between you and us will take place when we debit your credit, debit card or PayPal account or dispatch the goods to you, whichever is the later.

We reserve the right to cancel orders and suspend accounts. You will assume the risk for the products once they have been delivered to the delivery address which you specified when ordering the products. We accept no liability where you provide an incorrect delivery address or where you fail to collect the products from the delivery address which you specified.

Price & Payment

All prices shown are inclusive of VAT (where applicable) and are correct at the time they are entered into the system. We reserve the right, however, to change prices at any time without notice to you.

Orders with a delivery address outside the UK may be subject to import duties and taxes (including VAT) which are levied once a delivery reaches your destination country. Any such additional charges must be borne by you. You should note that customs policies and practices vary widely from country to country. We recommend that you contact your local customs office for information.

In the unlikely event that the price shown on the checkout page is wrong, and we discover this before accepting your order, we are not required to sell the goods to you at the price shown. We always try and ensure that the prices of goods shown on our Website are accurate, but occasionally genuine errors may occur. If we discover an error in the price of the goods that you have ordered we will let you know as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If you cancel your order and you have already paid for the products, then you will receive a full refund.

You confirm that the credit, debit card or PayPal account that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us we will not be liable to you for any delay or non-delivery.